Frequently ~

Asked Questions

If you have other burning questions we weren’t able to address here, feel free to email.

support@binowe.com

 

Orders ~

During our sale, products sell out fast! But don’t despair. If the item you’re looking for is out of stock, keep checking back. We’re always updating and restocking our site with your faves!

After your order is shipped from our warehouse, you can log in to binowe.com and look up your order number on the order tracking page to track your package.

We have two manufacturing facilities. In some cases, it’s faster for us to make part of your order in one facility and complete the second part in another. If you have a split shipment, you should see a letter “A” or “B” at the top of the invoice that comes in your box, which indicates that the second part of your order should be arriving soon afterwards.

Binowe wants you to be happy with your purchase. If you wish to return a product, please contact Customer Care to obtain a return authorization and receive further instructions.

We do not normally accept order cancellations or changes once an order has been processed.

Products ~

Many of our products do not contain gluten, however we do make and store all of our products within the same facilities. As a warning for those with extreme allergies, we take great care to prevent cross contamination, but there’s always a risk that they’ve come into contact with gluten-containing ingredients. Transparency is important to us, and you can find a list of the ingredients for every product on its packaging (if applicable), gift insert, in-store sign and our website product pages. Check the individual product’s ingredients list before use.
We recommend keeping your naked products in a dry, cool environment away from sunlight and excess heat. You can use any airtight container, a glass jar or one of our tins. If you use the product in the shower or bath, make sure that you let it drain and dry out before storing it.

Gift Cards~

您的礼品卡最多可能需要1小时才能激活。激活完成后，您将收到一封电子邮件，因此请务必检查您的邮件文件夹。

地面 £4.00  – 2 – 8 个工作日

航空 £8.00 – 2 – 3 个工作日

您可以通过电话订购、在线订购并在我们的英国和欧洲商店兑换礼品卡。

我们将向您发送另一张令人惊叹的 Binowe 礼品卡设计。