Frequently ~

Asked Questions

If you have other burning questions we weren’t able to address here, feel free to email.

support@binowe.com

 

Orders ~

During our sale, products sell out fast! But don’t despair. If the item you’re looking for is out of stock, keep checking back. We’re always updating and restocking our site with your faves!

After your order is shipped from our warehouse, you can log in to binowe.com and look up your order number on the order tracking page to track your package.

We have two manufacturing facilities. In some cases, it’s faster for us to make part of your order in one facility and complete the second part in another. If you have a split shipment, you should see a letter “A” or “B” at the top of the invoice that comes in your box, which indicates that the second part of your order should be arriving soon afterwards.

Binowe wants you to be happy with your purchase. If you wish to return a product, please contact Customer Care to obtain a return authorization and receive further instructions.

We do not normally accept order cancellations or changes once an order has been processed.

Products ~

Many of our products do not contain gluten, however we do make and store all of our products within the same facilities. As a warning for those with extreme allergies, we take great care to prevent cross contamination, but there’s always a risk that they’ve come into contact with gluten-containing ingredients. Transparency is important to us, and you can find a list of the ingredients for every product on its packaging (if applicable), gift insert, in-store sign and our website product pages. Check the individual product’s ingredients list before use.
We recommend keeping your naked products in a dry, cool environment away from sunlight and excess heat. You can use any airtight container, a glass jar or one of our tins. If you use the product in the shower or bath, make sure that you let it drain and dry out before storing it.

Gift Cards~

Your gift card may take up to 1 hour to activate. You will receive an email once activation is complete, so be sure to check your mail folder.

Ground: £4.00 – 2-8 business days

Air: £8.00 – 2-3 business days

You can order by phone, order online, and redeem gift cards at our UK and European stores.

We’ll be sending you another amazing Binowe gift card design.